Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*

*with some exceptions

Will I be charged any shipping, customs or duties fees?

We offer free shipping on all orders; however, customs or duties fees may apply depending on your country’s import regulations. These charges are determined by your local customs office and are the customer’s responsibility.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with the tracking details so you can monitor your package’s progress. If you have any questions or need further assistance, feel free to contact us at support@fanime.ca.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@fanime.ca